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Customer Service Quality Assurance

發表於: 9 Aug 2018

***Native Japanese Speaker is a must


Job Description

  • Performs a systematic quality verification activity in accordance with the company Quality Verification process and project requirements for all CSRs assigned
  • Identifies quality inconsistencies and implements measures for remedial and improvement whenever necessary
  • Creates and develops quality reports, analyses and implements improvement opportunities as requested by and agreed with management, within the deadlines agreed
  • Is proactive and constantly focuses on improving and assuring maximum efficiency of quality processes at project level
  • Informs higher management of any inconsistencies found at quality level and suggests improvement approaches
  • Sustains quality feedback and coaching sessions with assigned CSRs in order to assure continuous improvement and development and performs follow up actions including completing the necessary documentation
  • Develops, implements and sustains quality related trainings on topics meant to assure adherence to process and product knowledge and assure improvement

 

Requirement:

  • Previous experience performing quality tasks
  • Excellent verbal, written communication and interpersonal skills
  • Excellent English and Chinese/ Japanese level
  • Tenured with good product & processes knowledge about SUUNTO is an advantage
  • Outstanding customer service skills
  • Dedicated in providing exceptional customer care
  • Solid time management skills
行業: 資訊科技/軟體/通訊
職業: 客戶服務
工作地: 台北市
僱傭類型: 兼職/約聘
工作經驗: 0
薪資範圍: NT50,001-NT70,000 / mth

For enquiries, you can contact Jessica Huang for a confidential discussion.

Email: jessica@recruitexpress.com.tw

Contact: 0287806811

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.