桃園-Customer Service Supervisor(客服主任), 50~65K*14.5

發表於: 28 Nov 2018

Job Description

• Supervise the team to plan the new knowledge of the product, nutrition, campaign, event, business incentive plan, financial basic FAQ … in XiaoI chatbot to maintain prompt, accurate and quality service to achieve higher customer satisfaction and response rate.
• Lead and innovate the operation plan of the digital service team to align with the company goal.
• Analyze the performance of omni channel and find the improved opportunity to obtain the better achievement.
• Initiate process re-engineering needed and optimize the chatbot performance to enhance the customer experience.
• Collaborate with ACCL periodically to share the change / new knowledge and leverage the resource to create the goal achievement. 

  Person Specifications

• Education background: University graduate or above
• Minimum relevant requirements:  Working experience in the customer service/chatbot maintenance field, ability to people management experience is plus
• Special Skill Requirement: Familiar with photoshop, illustrator … photo editing.  Good Interpersonal and problem-solving skills, strong analytical skills, ability to identify and implement process improvement.
• Language: Good in English speaking, listening, reading and writing
• Most challenging part of the job: Efficiency on FAQ taken