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桃園-Customer Service Supervisor(文字線上客服主任), 50~65K*14.5

發表於: 29 Nov 2018

Job Description

  • Supervise the team to plan the new knowledge of the product, nutrition, campaign, event, business incentive plan, financial basic FAQ … in XiaoI chatbot to maintain prompt, accurate and quality service to achieve higher customer satisfaction and response rate.
  • Lead and innovate the operation plan of the digital service team to align with the company goal.
  • Analyze the performance of omni channel and find the improved opportunity to obtain the better achievement.
  • Initiate process re-engineering needed and optimize the chatbot performance to enhance the customer experience.
  • Collaborate with ACCL periodically to share the change / new knowledge and leverage the resource to create the goal achievement. 

  Person Specifications

  • Education background: University graduate or above
  • Minimum relevant requirements:  Working experience in the customer service/chatbot maintenance field, ability to people management experience is plus
  • Special Skill Requirement: Familiar with photoshop, illustrator … photo editing.  Good Interpersonal and problem-solving skills, strong analytical skills, ability to identify and implement process improvement.
  • Language: Good in English speaking, listening, reading and writing
  • Most challenging part of the job: Efficiency on FAQ taken
行業: 一般服務業/批發/零售業
職業: 客戶服務
工作地: 桃園市
僱傭類型: 全職
工作經驗: 5
薪資範圍: NT50,001-NT70,000 / mth

For enquiries, you can contact Nicole Lin for a confidential discussion.

Email: nicole@recruitexpress.com.tw

Contact: 0287806811

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.