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外商電商平台: Customer Service Lead

發表於: 19 Feb 2019



市場遍布亞太地區七個國家,此職位會report to 印度籍客服主管




Customer Service Lead


  • Help lead a team of front-line support representatives to provide world-class support to our customers
  • Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
  • Ensure our customer service teams deliver high-quality performance
  • Investigate incidents, verifying facts, and figuring out resolutions
  • Monitor flagged and inappropriate content and identify trends in online risk
  • Collaborate with internal team, both regional and country team
  • Dive deep into the performance numbers, perform gap analysis and take data-driven actions to increase the quality and the reactivity of our customer service.


  • At least Bachelor’s Degree or higher
  • Good communication skills in written and spoken English and local language
  • At least 2 years of relevant professional experience and people management experience, preferably as a first responder, incident responder, customer service, or customer relations
  • Real passion for helping others and crafting customer service experiences that exceed users’ expectations
  • Ability to troubleshoot problems and find speedy resolutions
  • Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries
  • Passionate about great customer experience
  • Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
  • Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
  • Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers
  • Willing to learn - You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results
  • Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand
行業: 資訊科技/軟體/通訊
職業: 客戶服務
工作地: 台北市
僱傭類型: 全職
工作經驗: 5
薪資範圍: NT50,001-NT70,000 / mth
NT70,001-NT90,000 / mth

For enquiries, you can contact Ada Lin for a confidential discussion.


Contact: 0287806811

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.