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IT Support

發表於: 12 Jan 2018


- Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings.

- Responds to telephone calls and email messages from users requesting for assistance. Logs and keeps records of customer/employee queries via TaskUs ticketing system.

- Interprets  problems  and  analyzes  possible  causes  of  hardware  and  software  failure  and recommend solutions.

- Identifies  computer  hardware,  software  and  telecommunications  malfunctions  and  takes appropriate action to resolve issues ensuring data and system integrity.

- Tests,  configures,  installs,  modifies,  maintains,  and  repairs  computer  hardware,  operating systems, applications, software patches and updates.

- Assists  in  conducting  user’s  application  testing  during  program  implementation,  migration,  and system maintenance.

- Performs desktop system maintenance/upgrades including all desktop OS patches.

- Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company.

- Performs scheduled preventive maintenance of computer systems.



Bachelor’s Degree in any IT / Computer-related course.


Minimum 1-2 year IT Desktop Support experience.


- Working  knowledge  of  I.T.  desktop  systems  and  equipment  as  well  as  their  installation, configuration, maintenance, and repair.

- A good understanding of and ability to troubleshoot MS Windows Operating Systems.

- Background and understanding of Apple Mac computers.

- Working knowledge of networking concepts.

- Able to document problems and solutions for customers and other technical support personnel.

- Good time and project management skills.

- Bi-lingual in Chinese and English but must have above average oral and written communication skills in the English language.

- Adaptive to changing work schedules and working hours.

- Good customer orientation.

- Good interpersonal and customer care skills.

- Above average problem-solving, decision-making, and analytical skills.

行業: 一般服務業/批發/零售業
職業: 高科技產業/電信
工作地: 台北市
僱傭類型: 全職
工作經驗: 5
薪資範圍: 面議

For enquiries, you can contact Ashley Wang for a confidential discussion.


Contact: 0287806822

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.