MG-知名德商 徵 Customer Service Supervisor/Assistant Manager
Process customer orders/ changes according to established department policies / procedures after confirming the stock availability, communicate with customer on relevant information, e.g. delivery schedules and product availability, and coordinate with logistics and finance personnel.
Prioritize delivery schedules based on customers’ delivery requirements.
Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc. to ensure timely order delivery.
Communicate timely with customers on delivery status.
Monitor customer inventory level and prepare replenishment plan accordingly.
Collect, document and consolidate customers’ problems/ complaints according to defined procedures/system.
Coordinate with regional or global colleagues on project implementation
Bachelor degree and above
English ability (able to converse about job-related matters)
At least 5-year experience in customer service and 3-year experience in management position
Familiar with SAP and Microsoft Office
若您符合此職缺的條件，請寄完整履歷至 Meg Yen.
If you meet the requirements of this role, please email a detailed resume in Word document to Meg Yen.
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.