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MG-外商 徵 Customer Service Specialist ,近捷運市政府站
描述
工作內容:
- Manage customer service cases via hotline, mail, and email, as well as sales return products, and ensure the communication and handling flow in line with company’s guidance.
- Update and input product quality cases on the internal system, including incoming calls and returned products from sales team, within the timeline to ensure the relevant functions taking necessary follow-up actions.
- Provide timely reports, including daily summary, weekly and monthly reports, and/or ad-hoc reports, to keep the relevant functions informed on the latest status of complaint cases.
- Maintain up-to-update data and records at all times and support the enhancement of the handling process when necessary.
- Must stay highly alert to flag any potential issues to the supervisor, line manager and relevant function counterparts.
- Capable of coordinating with cross-function counterparts on the issue management and understand the priorities and plans of own department and of the company.
需求條件:
- Mandarin, Taiwanese, English: basic in listening/speaking and fluent in reading/writing,
- 3 years of working experience in consumer hotline is required.
- Proficient in Microsoft Office.
產業
一般服務業/批發/零售業
專業領域
其他
客戶服務
位置
台北市
雇用類型
兼職/約聘
薪水
日薪
若您符合此職缺的條件,請寄完整履歷至 Meg Yen.
電子郵件: meg@recruitexpress.com.tw
電話: 0287806811
*立可會嚴格保護您所有資訊。我們僅與資格符合的候選人聯繫
If you meet the requirements of this role, please email a detailed resume in Word document to Meg Yen.
Email: meg@recruitexpress.com.tw
Tel: 0287806811
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
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