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MG-德商 徵 Customer Service

描述

Job Description


Order Processing:

1. Create, change and complete Domestic and International sales order and sample order

2. Communicate with all internal departments related to customer order requirements. Work with logistics and warehouse for delivery arrangement

3. Work with freight forwarder for export and shipping schedule communication

4. Monitor order status and follow up with supplying company the product availability and on-time shipment

5. Apply order blocks releasing

6. Return order handling / Credit & Debit Note creation


Customer Interaction:

1. Receive, assess and follow up of customer requests

2. Reply to customer requests professionally and timely

3. Proactively inform and update delivery schedule for internal/external customer

4. Provide immediate action on all customers complaints received and propose complaint resolution

5. AR follow up


Problem Solving:

1. Provide troubleshooting assistance for customer order inquiries and issues

2. Cross functional collaboration to resolve customer order relevant issues on export, logistics, system, paperwork, etc.


Document Handling:

1. Collect/provide requested shipping documents

2. Create documents as per business/country requirement


Qualification

 

1. Associate’s Degree and above

2.At least 3 years working experience in customer service or order fulfillment position.

3.Minimum 2 years relevant working experience in international trade/ import and export

4.SAP knowledge is required

5.Good in English reading and writing

6.Good computer skill (MS Excel, Word, Power Point) and Outlook

7.VMI experience is a plus


產業

其他
礦業/石油/能源


專業領域

其他
客戶服務


位置

桃園市


雇用類型

兼職/約聘
全職


薪水

月薪


若您符合此職缺的條件,請寄完整履歷至 Meg Yen.
電子郵件: meg@recruitexpress.com.tw
電話: 0287806811
*立可會嚴格保護您所有資訊。我們僅與資格符合的候選人聯繫


If you meet the requirements of this role, please email a detailed resume in Word document to Meg Yen.
Email: meg@recruitexpress.com.tw
Tel: 0287806811
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.