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[信義區外商]IT Support Analyst (IT Helpdesk Engineer), 三年經驗以上, 英文精通 #AL

描述

公司簡介:

為全球知名外商科技公司
位於台北信義區.
約聘半年, 為代產假與育嬰留庭, 若表現良好, 有機會續約.

職務: IT Support Analyst, Associate
工作內容:
Provide computer support services to employees in all domestic and international office locations. This position is expected to consistently perform at current group metrics set by management.
• Provide remote support via phone, e-mail and IM and leverage remote control software, if needed, to diagnose and resolve users issue.
• Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, emails, service requests
• Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution
• Document all call information that pertains to the incident and this includes troubleshooting steps, provide closed notes, escalation notes.
• Collaborate with peers, management, and various escalation groups to troubleshoot and resolve customer issues
• Provide feedback regarding knowledge base articles and procedures
• Assist in pre-deployment testing for enterprise-wide product releases Analyst needs to be aware of Call Queues, Email queues, work related email and the overall status of the department.
• Utilize mail lists and group chats to keep informed of outages, issues and policy changes

需求條件:
• Excellent communication skills in both English and Mandarin and good customer service orientation required.
• Minimum 3 year help-desk support experience with computer hardware, software, and networks preferred
• Customer service, technical training and/or industry standard certifications preferred.
• Associates, technical or bachelor’s degree in IT related field preferred.



產業

資訊科技/軟體/通訊 


專業領域

高科技產業/電信


位置

台北市, 新北市


雇用類型

全職


薪水

月薪


若您符合此職缺的條件,請寄完整履歷至 Ada Lin.
電子郵件: ada@recruitexpress.com.tw
電話: 0287806811
*立可會嚴格保護您所有資訊。我們僅與資格符合的候選人聯繫


If you meet the requirements of this role, please email a detailed resume in Word document to Ada Lin.
Email: ada@recruitexpress.com.tw
Tel: 0287806811
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.