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[知名外商科技公司]IT Helpdesk Engineer, 月薪45K~70K 歡迎具一年以上相關經驗者~ #AL

描述

公司簡介:
全球知名美商通訊晶片公司,位於信義區,近期主要提供智慧城市與智慧家居的相關技術!

職稱:IT Helpdesk Engineer
主要負責提供IT/MIS支援,英文讀寫熟悉,敢溝通即可 (能準備1分鐘自我介紹並簡易對話)!

工作內容:
Provide computer support services to company employees in all domestic and international office locations. This position is expected to consistently perform at current group metrics set by management.
• Provide remote support via phone, e-mail and IM and leverage remote control software, if needed, to diagnose and resolve users issue.
• Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, emails, service requests
• Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution
• Document all call information that pertains to the incident and this includes troubleshooting steps, provide closed notes, escalation notes.
• Collaborate with peers, management, and various escalation groups to troubleshoot and resolve customer issues
• Provide feedback regarding knowledge base articles and procedures
• Assist in pre-deployment testing for enterprise-wide product releases
• Analyst needs to be aware of Call Queues, Email queues, work related email and the overall status of the department.
• Utilize mail lists and group chats to keep informed of outages, issues and policy changes

需求條件:
• Excellent communication skills in both English and Mandarin and good customer service orientation required.
• Minimum 1 year help-desk support experience with computer hardware, software, and networks preferred
• Customer service, technical training and/or industry standard certifications preferred.
• Associates, technical or bachelors degree in IT related field preferred.


產業

半導體/電子工程 
資訊科技/軟體/通訊 


專業領域

研發/工程 


位置

台北市


雇用類型

全職


薪水

月薪


若您符合此職缺的條件,請寄完整履歷至 Ada Lin.
電子郵件: ada@recruitexpress.com.tw
電話: 0287806811
*立可會嚴格保護您所有資訊。我們僅與資格符合的候選人聯繫


If you meet the requirements of this role, please email a detailed resume in Word document to Ada Lin.
Email: ada@recruitexpress.com.tw
Tel: 0287806811
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.